Shipping Policy
We Offer Free Shipping on most orders over $100!
Orders that may incur a surcharge:
- Large and Heavy items (Large Amps and Cabinets, Pianos, Drum Kits)
- Delivery to Remote/ Rural Areas
To check if your order is eligible for free shipping, use the “Estimate Shipping” tool in your shopping cart. If unsure, please feel free to contact us for more information.
Delivery Time:
Orders are dispatched within 1 -2 business days and usually takes 2-5 business days to arrive. If for any reason there may be a delay, we will contact you within 2 business days. Delivery times may take longer for rural/ remote areas.
If you have any concerns, or require an item to be delivered by a certain date, please contact us so that we can try our best help you receive your order on time.
Items damaged in transit
At Sky Music, we are committed in making sure you receive your order in the same condition as you would expect from buying in-store. That is why we carefully check and pack all orders before dispatch. However, in the event that you receive a damaged item, the team at Sky Music will work with you and do whatever it takes to make sure the problem is resolved. That is our guarantee to you.
In the unlikely event that you receive a damaged item, the receiver must note this on the driver’s scanner/ Delivery Manifest/ POD. Where concealed damage to the goods not apparent at time of delivery is discovered, please notify us within 24 hours of delivery on (03) 9546 0188 or via Email: info@skymusic.com.au - If you are contacting us via email please provide us your name, address and brief description of the damage.
For items damaged in transit we will either repair, replace, refund or offer store credit. All additional freight costs incurred will be covered by us.
Tracking Your Order
Tracking details will be emailed to you as soon as your order has been processed for shipping. If you are having trouble tracking your order, please feel free to contact us for assistance!