Warranty - Faulty Product?

Here at Sky Music we're proud to offer a great range of products that are 100% sourced from the authorised Australian distributor of each brand.

We all know that every now and then things don't quite go according to plan, and sometimes an item we buy might develop an issue that needs addressing. Each one of our suppliers are are very supportive and easy to deal with during the rare times we need to work with them to resolve a customer's issue under warranty. So we try to make it as easy as possible to get a problem resolved so you can get your music gear back to enjoy for years to come.

All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please call 03 9546 0188 for further details or email info@skymusic.com.au and we will get in touch as soon as possible! Except to the extent required by law or to the extent otherwise specified, Sky Music provides no separate warranty.

30 Day Returns Policy

Here at Sky Music, we want you to be 100% happy with your purchase. If you are not satisfied with your new product for any reason you may return it for a refund, exchange or store credit within 30 days of purchase. Please read below for conditions, exemptions and procedures.

Conditions:

To be eligible for a return, your item must be unused, brand new and in the same condition that you received it. Items must also be in original packaging with all protective plastic in place. If any of these conditions are not met we reserve the right to reject the return or apply a restocking fee. Items that have been opened may also be accepted at our discretion. Items must be strictly returned within 30 days of purchase. Please do not return items you think will not meet the above criteria. If unsure, please contact us. The customer will be responsible for paying for their own shipping costs when returning the item. 

Exemptions:

Several types of items are non returnable due to specific reasons. These include:

- Products that cannot be taken back due to sanitary and hygiene reasons (eg. Woodwind, Brass, Harps, Earphones and Microphones) 

- Software

- Bulky and Oversized Products (eg. Acoustic/ Digital Pianos)

- Special Orders

- Studio19 Rental Orders

Returns Procedure

To initiate a return please provide the requested information in the "Returns & Exchanges Form". We will get back to you as possible with a Return Authorisation and instructions. Once your return is received and inspected, we will contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will process the return as a refund, exchange or store credit as quickly as possible.

If you are unsure or have any questions please contact us anytime!

Returns & Exchanges Form

Please provide the following information:

- Invoice/ Order Number

- Item you would like to Return

- Serial Number

- Are you requesting a Refund, Store Credit or Exchange?

- Reason for Return

- Any additional information

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