Frequently Asked Questions

Where are you located?

We’re in Clayton, Melbourne! Address is Shop 4, 2167-2181 Princes Highway, Clayton, Victoria 3168.

 

What are your trading hours?

We’re currently open 10am-6pm, 7 days a week. You can call anytime on (03) 9546 0188, email info@skymusic.com.au or chat with us via the Live Chat on our website during business hours.

 

Masks are mandatory in-store, as is checking in and sanitising your hands on entry. We look forward to serving you soon!

  

When can I expect my online order to arrive? 

Shipping Australia wide varies from 1-7 days or more depending on your location. We endeavour to have orders dispatched within 1-2 business days, so you will receive order confirmation immediately, and order tracking will follow in 1-2 days. From there you can track your package with the assigned courier.

 

Full shipping and delivery policy is available here.

 

Do you do repairs and restrings?

We’re currently not accepting any new repairs or restrings due to a backlog of existing repairs that take priority over new work. There’s currently no known date we’ll start accepting repairs and restrings again.

 

Do you offer lay-by?

We do! We offer lay-by that requires a 20% deposit on the advertised price of an item and payment must be completed within three months from the sale. Pre-order and special order items require a 20% deposit and payment to be completed within three of the item arriving in-store. We cannot accept layby online, so please call or e-mail to secure your new instrument!

 

Full terms and conditions can be found here.

 

*Sale and clearance items cannot be bought with layby.

 

Do you offer payment options like AfterPay, Zip or Studio19?

Of course! We’re partnered with Zip and Studio19. More info is available here.

 

Can I return my item?

We have a few option available for returns due to a variety of reasons such as change of mind, warranty and service.

 

Full terms and conditions can be found here.

 

Do you accept online and phone orders?

We absolutely do! We ship most online orders over $100 for free Australia-wide, and orders are dispatched within 1-2 days business days. Dispatching involves checking and safely packing your order as well as booking it via a courier or Australia Post. Tracking will be available in 2-3 business days in most cases. Please check your Spam or Junk folder regularly, and contact us if you haven't heard anything within 5 business days.

All of our online and phone orders go through an O.K. check by our warehouse staff before leaving the store. Guitars and basses are inspected and set-up to ensure everything is working as it should, as per the inspection card included with your order.

 

Full shipping and delivery policy is available here. 

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