Vater 5B Nylon Tip

• Large and Heavy items (Large Amps and Cabinets, Pianos, Drum Kits)

• Delivery to Remote/ Rural Areas

Customers outside of Australian Metro areas please be advised that we cannot offer free shipping on bulky items to certain rural areas.

If this applies to your order we will be in contact ASAP after checkout. This may result in a partial shipping cost after checkout or orders being refunded and cancelled due to our usual courier services being unable to service certain rural areas.

We apologise in advance if this affects you.

Please feel free to contact us prior to checkout for more information.

Delivery Time:

Orders are dispatched within 1 -2 business days and usually takes 2-5 business days to arrive. If for any reason there may be a delay, we will contact you within 2 business days. Delivery times may take longer for rural/ remote areas.

If you have any concerns, or require an item to be delivered by a certain date, please contact us so that we can try our best help you receive your order on time.

Items damaged in transit:

At Sky Music, we are committed in making sure you receive your order in the same condition as you would expect from buying in-store. That is why we carefully check and pack all orders before dispatch. However, in the event that you receive a damaged item, the team at Sky Music will work with you and do whatever it takes to make sure the problem is resolved. That is our guarantee to you.

In the unlikely event that you receive a damaged item, the receiver must note this on the driver’s scanner/Delivery Manifest/POD. Where concealed damage to the goods not apparent at time of delivery is discovered, please notify us within 24 hours of delivery on (03) 9546 0188 or via Email: info@skymusic.com.au - If you are contacting us via email please provide us your name, address and brief description of the damage.

For items damaged in transit we will either repair, replace, refund or offer store credit. All additional freight costs incurred will be covered by us.

Tracking Your Order

Tracking details will be emailed to you as soon as your order has been processed for shipping. If you are having trouble tracking your order, please feel free to contact us for assistance!

Pick-Up Instore:

Orders can be collected between 10am-5pm, Monday-Sunday once we've confirmed they're ready. Our showroom is open, so please call (03) 9546 0188 when you arrive at the store.

Please provide either a receipt or order confirmation and identification.

Warranty - Faulty Product?

Here at Sky Music we're proud to offer a great range of products that are 100% sourced from the authorised Australian distributor of each brand.We all know that every now and then things don't quite go according to plan, and sometimes an item we buy might develop an issue that needs addressing. Each one of our suppliers are are very supportive and easy to deal with during the rare times we need to work with them to resolve a customer's issue under warranty. So we try to make it as easy as possible to get a problem resolved so you can get your music gear back to enjoy for years to come.

All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please call 03 9546 0188 for further details or email info@skymusic.com.au and we will get in touch as soon as possible!

Except to the extent required by law or to the extent otherwise specified, Sky Music provides no separate warranty.

30 Day Returns Policy

Here at Sky Music, we want you to be 100% happy with your purchase. If you are not satisfied with your new product for any reason you may return it for a refund, exchange or store credit within 30 days of purchase. Please read below for conditions, exemptions and procedures.

Conditions:

To be eligible for a return, your item must be unused, brand new and in the same condition that you received it. Items must also be in original packaging with all protective plastic in place. If any of these conditions are not met we reserve the right to reject the return or apply a restocking fee. Items that have been opened may also be accepted at our discretion. Items must be strictly returned within 30 days of purchase. Please do not return items you think will not meet the above criteria. If unsure, please contact us. The customer will be responsible for paying for their own shipping costs when returning the item.

Exemptions:

Several types of items are non-returnable due to specific reasons.

These include:

- Products that cannot be taken back due to sanitary and hygiene reasons (eg. Woodwind, Brass, Harps, Earphones and Microphones)

- Software

- Bulky and Oversized Products (eg. Acoustic/ Digital Pianos)

- Special Orders

- Studio19 Rental Orders. Studio19 have their own return and warranty procedure which can be viewed here.

Returns Procedure

To initiate a return please provide the requested information in the "Returns & Exchanges Form". We will get back to you as possible with a Return Authorisation and instructions.

Once your return is received and inspected, we will contact to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will process the return as a refund, exchange or store credit as quickly as possible.

If you are unsure or have any questions please contact us anytime!