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Here at Sky Music we're proud to offer a great range of products that are 100% sourced from the authorised Australian distributor of each brand.
We all know that every now and then things don't quite go according to plan, and sometimes an item we buy might develop an issue that needs addressing. Each one of our suppliers are are very supportive and easy to deal with during the rare times we need to work with them to resolve a customer's issue under warranty. So we try to make it as easy as possible to get a problem resolved so you can get your music gear back to enjoy for years to come.
All new products are sold with the supplier's limited warranties. The terms of the warranty vary depending upon the supplier and product. Please call 03 9546 0188 for further details. Except to the extent required by law or to the extent otherwise specified, Sky Music provides no separate warranty
We understand and accept change of mind returns if your order isn't quite what you expected! These rules also apply to exchanges and swaps for any reason, and fall under the 30-Day Returns Policy.
For metro-Melbourne orders we charge a flat rate of $18 for returns and staff will advise for interstate, rural and Victorian areas outside of the metro-Melbourne area. You can call, email or speak to us on our Live Chat if you have any issues!
In regard to repairs, exchanges, returns and refunds, Sky Music adheres to the ACCC consumer guarantees as outlined here.